Packages are generally dispatched within 24 hours after receipt of payment has been received. Smaller items are sent via a postal service whereas larger items are shipped via our courier service.
Delivery costs are additional to the displayed price and vary depending on the country of delivery and the quantity/weight of goods ordered. We will confirm the total price payable, including delivery charges.
Grouping your orders is important, we cannot group two separate orders and therefore you will be charged postage for each order. To avoid this place all your orders together.
Our postage promotion enables the customer to receive their goods within two days of purchasing. This excludes bank holidays and weekends. Also, if the item is currently out of stock we will need to order it from our suppliers. We always notify you of this via e-mail or telephone. Please make sure when ordering you leave a contact number and email address for us to contact you if we should need too.
Returns made must be returned within 7 days. Refunds are made at our discretion and can therefore be refused if we feel the reason for the returned item isn’t satisfactory. Please make sure you contact us before returning an item as we will need to process the return. If you fail to contact us this may delay your refund.
While we ask you to cover postage of the item to us, we do cover the postage of the replacement back to you. Any items that do not comply with the return of goods policy will be returned to the customer and will not be accepted for a refund until the the returns policy conditions have been met. This does not affect your statutory rights.
Any returns made must be returned to us in re-sellable condition. Therefore all packaging must be unopened or returned with all it’s original materials. The customer must pay for postage when returning an item.
Please include a note with your return specifying your name, contact details and what is the problem is with the item and also how you would like to be refunded e.g exchange, shop credit or refund.
We charge a 10% return and handling fee on some orders. This does not affect your statutory rights.